Refund Policy
Effective From: June 1, 2023
At FotoGiraffe, we take great care and pride in ensuring that you receive the best quality products. If however, you are not satisfied with your purchase, we will offer you a full refund within 21 days of your order.
1. Eligibility:
- To be eligible for a refund, the request must be made within 21 days from the date of purchase.
2. Refund Process:
- To initiate a refund, contact our customer support team at help@fotogiraffe.co.uk with your purchase details and reason for the refund.
- You will be given a return address to return your purchase.
- Refunds will be processed using the same payment method used for the original purchase.
3. Processing Time:
- Refunds will be processed within 5 business days
- The time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.
4. Modifications:
- FotoGiraffe reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase with FotoGiraffe, you agree to abide by the terms and conditions outlined in this refund policy.